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How to Use App Duo Mobile for Two-Factor Authentication

The University of North Alabama (UNA) uses a two-factor authentication system called App Duo Mobile to provide an additional layer of security for its students, faculty, and staff. This system requires users to verify their identity using two forms of identification: something they know (such as their username and password) and something they have (such as their phone or tablet). In this article, we will explore the different ways you can use App Duo Mobile to authenticate your identity.

Step One: Choose Your Authentication Device Type

When setting up App Duo Mobile, you will need to choose the type of device you want to use for authentication. You can enroll your phone or tablet in the Duo Universal Prompt, which allows you to receive a push notification on your device that requires you to enter a passcode to access MFA-protected UNA sites.

Enrolling Your Phone or Tablet in the Duo Universal Prompt

To enroll your phone or tablet in the Duo Universal Prompt, follow these steps:

1. Open the App Duo Mobile app on your device.

2. Tap the University of North Alabama logo to reveal a passcode.

3. Enter the passcode when you receive the Duo prompt.

This option does not require WiFi or data, making it a great choice if you are traveling or have limited cell/internet service. Additionally, hardware tokens such as YubiKey and Feitian can also be used for authentication.

Enrolling Your Phone or Tablet in the Duo Traditional Prompt

Alternatively, you can enroll your phone or tablet in the Duo Traditional Prompt, which requires a phone call to verify your identity. When you choose this option, Duo will call your phone, and you can press a key to gain access.

How App Duo Mobile Works

App Duo Mobile uses two-factor authentication to provide an additional layer of security for UNA users. The system works by requiring users to verify their identity using two forms of identification: something they know (such as their username and password) and something they have (such as their phone or tablet). When you attempt to access a MFA-protected UNA site, you will be prompted to enter your device information and open the App Duo Mobile app to finalize the process.

Using App Duo Mobile Notifications

One of the most convenient ways to use App Duo Mobile is by receiving notifications on your new device. To set up notifications, follow these steps:

1. Open the App Duo Mobile app on your device.

2. Tap the notification icon to reveal a green checkmark and a red x.

3. Once you have installed the App Duo Mobile app on your smartphone or tablet, you can select to receive a Duo notification.

Tips for Using App Duo Mobile

Here are some tips for using App Duo Mobile:

* Make sure to register your device and sync App Duo Mobile to your University account to properly protect your account.

* You can also check the box 'Remember Me for 30 Days' to only perform authentication once a month on that device.

* If you have any questions or issues with setting up App Duo Mobile, you can contact our IT department or view our tutorials for step-by-step guides.

App Duo Mobile is an important tool for UNA users, providing an additional layer of security for your account. By following these steps and tips, you can easily set up and use App Duo Mobile to verify your identity. If you have any questions or issues with using App Duo Mobile, we encourage you to contact our IT department or view our tutorials for further assistance.

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